You may return items within 30 days of delivery for a refund or exchange. All items must be in new, unaltered, unwashed condition. Special Orders are nonreturnable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We try to keep our shipping rates as low as possible. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. All orders will be shipped within 2 business days. Special orders will take us longer to ship since we make the items. If it will be longer than a week before any special order can be shipped you will be notified. It may take longer for shipping. if we are away for an event, so please be patient.